With its exceptional commitment to customer success, Vertafore receives the 2025 Excellence in Customer Service Award
Vertafore has been honored with a 2025 Excellence in Customer Service Award by the Business Intelligence Group. This is Vertafore’s third consecutive win; the company was also recognized as a finalist for the award in 2021 and 2022.
Vertafore stood out in a competitive field for its leadership and commitment to exceptional service. The company empowers its customer service and success teams with deep product and industry knowledge so that they can help users maximize their technology investment.
The award celebrates individuals, teams and organizations that are transforming how companies engage with their customers. An expert panel of judges evaluates the nominees’ innovation, service impact and measurable results.
“Customer service is often the difference between a brand that’s remembered and one that’s forgotten,” said Russ Fordyce, CEO of the Business Intelligence Group. “Organizations like Vertafore are redefining what service excellence looks like and setting a new benchmark for the industry.”
The insurance industry is about relationships, and the Vertafore service team embraces that mentality in their work. They look to create a personal connection to ensure customers feel heard and valued. Representatives are rewarded for how well they support customers and how effectively they address customer needs—not on volume. This commitment helps customers achieve success in their technology journey and reflects one of Vertafore’s six core principles: Customer Success is Our Success.
“My very favorite thing about Vertafore is their excellent customer service,” noted an AMS360® user on the software review site G2. “Everyone I’ve dealt with at Vertafore is extremely knowledgeable and helpful. I’d recommend Vertafore to any of my colleagues.”
“Our entire customer success organization is here for one purpose: to support the hundreds of thousands of insurance professionals who rely on our solutions every day to manage their businesses,” said Rick Warter, chief customer officer at Vertafore. “Combining exceptional service with our industry-leading technology is why Vertafore is trusted by more independent agencies, MGAs and carriers than any other InsurTech partner.”
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. The organization’s proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.
Vertafore customers and insurance professionals are invited to see what’s new and next in InsurTech at Accelerate, powered by NetVU, happening May 6−9 in Charlotte, North Carolina. Accelerate is the industry’s first and longest running technology conference.
