Prudential plc launches AI lab in Singapore
Prudential plc has officially launched the Prudential AI Lab in Singapore, aimed at driving the adoption of AI, generative AI, and machine learning across its operations in 24 markets in Asia and Africa. The lab, developed with support from Singapore’s Ministry of Digital Development and Information (MDDI), Economic Development Board (EDB), and Monetary Authority of Singapore (MAS), focuses on creating AI-powered solutions to enhance customer experience, improve access to healthcare, and boost operational efficiency.
Highlights:
- Partnership with Google Cloud: Providing technical support and advanced AI tools.
- Focus Areas: Predictive analytics, hyper-personalized customer engagement, and real-time agent guidance.
- Collaboration with Institutes: Partnerships with local universities and polytechnics to train future AI talent.
- Employee Participation: Over 100 AI use cases submitted by Prudential employees since its soft launch in August 2024.
With a team of AI engineers and data scientists based in Singapore, the lab underscores Prudential’s commitment to leveraging AI to deliver innovative solutions across its markets.
“Data, advanced analytics and AI are crucial to the delivery of our strategic priorities. The AI Lab will supercharge the development of exciting applications such as predictive analytics, hyper-personalised customer engagement, and real-time guidance for agents. I believe we are just beginning to explore the vast possibilities and value this technology offers. Prudential’s AI Lab will significantly enhance our ability to deliver exceptional experiences for our customers, agents and financial representatives, across all markets.” – Anil Wadhwani, Chief Executive Officer, Prudential plc.