Director of Alternative Distribution, Small CL

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Small Commercial Lines department is currently seeking a Director of Alternative Distribution to join their growing team. 

This is a full time, exempt role. The position is eligible for a fully remote work arrangement.

POSITION OVERVIEW:

The Director of Alternative Distribution manages alternative distribution channels within Hanover Small Commercial by identifying markets, business opportunities, and strategies that can be implemented by Hanover to penetrate additional growth markets. They are also responsible for accelerating and driving outsized profitable growth within our Alternative Distribution partnerships for Small Commercial at a national level that are in place today. The Director of Alternative Distribution will leverage internal capabilities to provide solutions throughout our Alternative Distribution partnerships across the business segments, field teams, and with these Partners.

IN THIS ROLE, YOU WILL:

• Execute to the alternative distribution framework in place today as well as continue to evolve it. Further – develop and drive the implementation of the Alternative Distribution execution plan.
• Conduct research and analytics of alternative distribution processes such as but not limited to Customer, Competitor Analysis, New Business Process, Sales and Distribution, and Customer Experience
• Conduct market research and analysis to generate up-to-date market intelligence on competitors’ products and market needs.
• Develop effective marketing strategies and initiatives to capitalize on market opportunities.
• Develop co-branding opportunities and/or expand product and service offerings.
• Monitor and develop channel opportunities, joint ventures, and partnerships to maximize profitable growth.
• Drive and sustain an efficient quoting, issuing, and servicing model across the partnerships.
• Create and manage the data analytics needed to monitor and maintain these partnerships as well as ensure profitability.
• Directly manage the relationships with the Alternative Distribution partners, which include regular meetings to develop and expand the partnership.
• Collaborate with other departments and the field team in managing support, service and resources in order to meet the Alternative Distribution partners’ expectations.
• Build and maintain an Alternative Distribution dashboard
• Monitor and drive performance against plans, budgets, and standards

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree or Higher. Industry Designations (CIC, CRM, RPLU, CPCU) Preferred
• 10+ years Commercial Lines Business Development/Sales marketing experience required
• Proven track record of achieving goals/objectives and development of territorial business plans and supporting initiatives
• Strong collaboration and influence skills, particularly with senior level field leadership, agency decision makers and key stakeholders, as this role will be working across multiple branches and/or regions
• Excellent communication and negotiation skills are essential including interpersonal interactions, presentations, written communications, and impeccable follow-through
• Consistently demonstrate exceptional business acumen and functional knowledge of product offerings, technologies, distribution channels and service strategies, as appropriate.
• Proficient with Microsoft Office
• Ability to travel frequently (~ 50% overall mix of day/overnight travel dependent on territory)

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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