AIA Australia launches new member insurance portal

AIA Australia has introduced a new Member Insurance Portal, providing a streamlined insurance experience for group insurance customers.

One of the key features of the new portal is the ability for members to receive real-time updates on the status of their claims. Additionally, the portal allows for instant document uploads and integrated digital ID verification, reducing administrative burdens for trustees, and allowing faster decisions on claims.

In addition, personalized content is made available to members, through relevant articles that ensure they are informed and educated on insurance. The Member Insurance Portal also offers secure digital access for solicitors, carers, and other third-party representatives, allowing them to efficiently handle and track claims on behalf of members. Multi-factor authentication ensures security and privacy.

“At AIA, we’re committed to continuous improvement and positive member outcomes. Our investment in uplifting our Member Insurance Portal is a part of our digital strategy and a testament to our dedication to supporting claimants during their most vulnerable times. We acknowledge the pivotal role insurers play in providing solutions that give members the confidence to claim. That’s why we’ve invested in uplifting our claims experience.” – Anthony Clough, Chief Group Insurance Officer at AIA.