TAL partners with Microsoft

Australian life insurer TAL has announced a new three-year strategic agreement with Microsoft.

The agreement builds on the two organizations’ longstanding partnership, expanding the life insurer’s access to new technologies including Azure OpenAI Service and “supercharging” its internal engineering capabilities.

With the addition of Azure OpenAI, TAL’s engineering team is developing a variety of use cases such as streamlining insurance claims processing for customers and employees. The ‘Claims Assist Knowledge Search’ is a search assistant for TAL’s claims and customer service teams to tap into TAL’s knowledge bank, and help them respond to customer queries faster. The life insurer is also developing a solution that automates manual indexing of emails using a combination of AI and robotics to improve efficiency and accuracy.

“Our partnership with Microsoft is an investment in advanced technology to make the experience our customers, partners, and employees have with us, better. This agreement demonstrates how TAL is adopting technology to lead on digital in the life insurance sector. The partnership approach allows us to benefit from Microsoft’s leading AI technologies like Copilot for Microsoft 365 while also collaborating closely to develop our own solutions for our customers, partners, and employees.” – Hinesh Chauhan, Chief Information Officer at TAL.

“Our continued collaboration with TAL highlights the incredible potential of AI, cloud computing and data to transform life insurance in Australia. The company has already gained a first-mover advantage in generative AI adoption through our Copilot for Microsoft 365 Early Access Program, and we are excited to explore more ways to enhance customer engagement and enrich employee experiences.” – Steven Worrall, Managing Director at Microsoft Australia and New Zealand.