Helvetia is testing a ChatGPT service

Swiss insurer Helvetia is claiming to be the world’s first-ever listed insurer to launch a direct customer contact service based on OpenAI’s ChatGPT technology.

The insurer is currently holding a live experiment through its chatbot Clara, which will allow users to get answers on insurance, pensions and home ownership. The software uses web content from Helvetia Switzerland, such as product pages and information guides, and anyone can try out the new chatbot.

The company started internal testing as soon as OpenAI released its API for ChatGPT at the beginning of March. The Lucerne University of Applied Sciences and Arts is assisting with the experiment.

“For us, it’s clear that artificial intelligence and language models in particular will be a key competency going forward. Hence our interest in gathering experience with this technology as rapidly as possible within a clearly defined test environment.” – Achim Baumstark, CTO, Helvetia Group.