INSHUR Launches In-House UK Claims Operation

INSHUR delivers on its mission to make insurance fair and easy with the recent launch of an in-house, technology led claims solution for UK customers. 

This strategic move enables the leading insurtech to own the entire value chain – effectively providing a supportive, fully transparent experience for customers without outsourcing any of the claims journey. This approach will also help control costs, allowing savings to be passed on to its policyholders. 

“With the launch of our in-house claims operation, we are now able to bring the exceptional customer experience we’ve come to be known for in the industry to the critical point in time when our customers need us most and are having to make a claim,” says Marc Mercer, INSHUR’s Head of Claims. 

The digital-first claims handling infrastructure is supported by a UK-based, internal team of claim professionals all of whom bring a decade or more of experience in insurance fraud, engineering and personal injury. INSHUR has also built its own Managed Repair Network to provide streamlined, affordable access to respected body shops throughout the UK.  

This step towards owning more of the value chain is not a first for INSHUR.  In 2020, the company successfully brought its US claims operations in-house, reinventing the process from the ground up to deliver an end-to-end, first-class digital experience for its thousands of customers in New York City.