QBE looks to help homeowners avoid common water losses

To help customers avoid the effects of water damage to their property, QBE North America is building on their partnership with Flyreel to offer in-home water-focused inspections for policyholders through the use of an app.

In 2020, QBE partnered with Flyreel to provide self-service property inspections via an AI-assisted application. According to the insurer, the tool, which allows customers to document interior and exterior data including property features, materials and more, proved to be useful during COVID-19 pandemic as it eliminated the need for an outside person to physically come into their home.

Now, QBE is looking to tackle the key causes of water damage in a home such as a burst pipe, a leaking water valve or a recalled appliance. Leveraging the AI-assisted tool, customers can document their appliances, plumbing updates, possible recalls and more, while getting instant notifications of ways to mitigate potential water damage. The identification of risks and hazards through Flyreel’s self-guided inspections helps QBE support customers by improving the safety within their homes.

“Events like hurricanes and the Texas Freeze put a spotlight on the shocking effects of in-home water damage, but in reality, damage often happens without a natural disaster. Flyreel’s solution is very user friendly and provides important customized information about water loss risks with real-time tips and recommendations. As an example, it helps homeowners find and use the main water shut off valve, which can save significant time, money and heartache when there’s a water issue.” – Mark McCormick, Vice President, Risk Solutions.