3 Examples of Intelligent Automation in Insurance

Intelligent automation happens when robotic process automation (RPA) meets artificial intelligence (AI), bringing simple actions and cognitive tasks together for lightning-fast processing.

Intelligent automation in insurance is a powerful tool that reduces both human error and the need to perform repetitive tasks manually. Imagine AI extracting data from an invoice then a bot entering that data into a software program. Such efficiency fuels the kind of high-speed customer experience today’s policyholders expect.

And providing a modern customer experience gives leading insurers an edge. According to EY, the claims experience directly impacts 87% of decisions to stay with a provider.

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